How do I contact support in the app?
Email Support opens a message to care@winart.win. Help, Support, and Report & Feedback open the in-app form.
WINART
Help & FAQ
Help paths that exist in the application, and the questions this website can answer.
Help inside the application is separate from this website form. The settings menu includes Help, Support, Your Reports, Report & Feedback, Email Support, and Grievance.
Questions this site can answer
How do I raise a grievance?
The app has a Grievance action for a private complaint. A message sent through this website is not that in-app grievance.
How do I delete an account?
More Options includes Delete Account. The server deletes the signed-in account after a recent sign-in. Some records are kept. Read Account & Data Deletion.
What are Diamonds?
A virtual balance for eligible purchases and gifts. Not a bank deposit and not automatically cash.
What are Creator Coins?
A server-side balance when eligible activity qualifies. No cash rate is published, and income is not guaranteed.
Can every gift be withdrawn?
No. A gift creates creator earnings only through the server calculation, and only an eligible withdrawal moves Creator Coin.
Who can use WINART?
The application asks the person to declare that they are at least 18. It does not offer a children's mode.
Where are the policies?
In the application Legal Centre, and on this website as the extracted source text.
